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When you have Cached Exchange Mode enabled, Outlook by will by default cache the main Global Address List as well.
This is called the Offline Address Book and is being generated on the Exchange server.
When you update an Offline Address Book on the Exchange server via the Exchange Management Console or the Exchange Management Shell, one would suspect that updating the Outlook client after that would directly get you this fully up-to-date copy. After the OAB gets updated on Exchange, it still needs to distributed to the web services first, even in a single server environment.
The process of updating and distributing the OAB is achieved by the following two schedules.
When the value is set to 0, Outlook will use 16 to prevent a “divide by 0” error.
If the key name doesn’t exist, Outlook uses a value of 8.
This document seeks to address and clarify the small misunderstanding surrounding the GAL (Global Address List) and the OAB (Offline Address Book).Due to various synching schedules, it can take up to 48 hours before you could actually see a change in Outlook after a modification has been made on the Exchange server or in Active Directory.In this guide, the relevant timings are explained and instructions are given in how you can directly force an update and resync, which can be very handy when troubleshooting or when you work in an Exchange environment which sees a lot of user mailbox mutations.Even though Outlook is the last in the chain, it is often the first level where the troubleshooting takes place as usually this is where the request is coming from.And since this website’s main focus is on Outlook, it makes sense to start with Outlook as well ;-).